Shipping & Returns

At Essential Extensions, we aim to provide a seamless shopping experience, including reliable shipping and a hassle-free return process. Please review our policies below.

Shipping Policy

Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Rates & Delivery Estimates

  • Shipping costs are calculated at checkout based on the delivery address and shipping method selected.
  • Estimated delivery times vary based on location.
  • We do not guarantee delivery dates, as delays may occur due to carrier issues, weather, or unforeseen circumstances.

Shipping Locations

  • We currently ship within the United States.
  • International shipping is not available at this time.

Tracking Your Order

  • Once your order has shipped, you will receive an email with tracking details.
  • If you do not receive tracking information within 3 business days, please contact us at 📧 info@essential-extensions.com.

Lost or Stolen Packages

  • Essential Extensions is not responsible for lost or stolen packages once marked as ‘delivered.’
  • If your package is lost, we recommend contacting the carrier directly to file a claim.
  • If you need assistance, reach out to our team at 📧 info@essential-extensions.com.

Returns & Exchanges Policy

Return Eligibility

We want you to love your purchase! If you’re not completely satisfied, you may return eligible items under the following conditions:
✅ Items must be returned within 14 days of delivery.
✅ Products must be unused, unworn, and in original packaging.
✅ All returns must include the original packing slip or order confirmation.

Final Sale Items:
❌ Hair extensions that have been opened or used are final sale and cannot be returned due to hygiene reasons.

How to Initiate a Return

  1. Email our team at info@essential-extensions.com with your order number and reason for return.
  2. We will provide return instructions and a return shipping label (if applicable).
  3. Pack your item securely and send it back to us.
  4. Once received and inspected, refunds will be issued within 5-7 business days to the original payment method.

Return Shipping Costs

  • If the return is due to our error (wrong or defective item), we cover the return shipping cost.
  • For all other returns, the customer is responsible for return shipping.

Exchanges

  • We currently do not offer direct exchanges. If you’d like a different item, return your product for a refund and place a new order.

Damaged or Defective Items

  • If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the issue.
  • We will arrange a replacement or refund at no additional cost.

Refund Processing Time

  • Refunds are processed within 5-7 business days after we receive and inspect your return.
  • Depending on your payment provider, funds may take additional time to reflect in your account.

Contact Us

For any shipping or return inquiries, reach out to:
📧 info@essential-extensions.com
📍 [Insert Business Address, Utah]