Frequently Asked Questions
General Questions
1. What is Essential Extensions?
Essential Extensions is a premium hair extension brand based in Utah, offering high-quality hair solutions for effortless styling.
2. Where is Essential Extensions located?
We are based in Utah, but we currently operate as an online-only store.
Ordering & Payment
3. What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, and Shop Pay.
4. Can I modify or cancel my order after placing it?
Orders are processed quickly. If you need to make changes, contact us at info@essential-extensions.com as soon as possible. Once an order has been processed, we cannot make changes.
5. Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive discounts, early access to sales, and promotions. Licensed stylists can also apply for our Stylist Pricing Program (see below).
Shipping & Delivery
6. How long does shipping take?
- Standard Shipping: [X-Y] business days
- Expedited Shipping: [X-Y] business days
- Overnight Shipping: [X-Y] business days
7. Do you ship internationally?
Currently, we only ship within the United States.
8. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. If you don’t receive tracking info, check your spam folder or contact us at info@essential-extensions.com.
9. What should I do if my package is lost or stolen?
We recommend reaching out to the carrier first. If you need further assistance, email us at info@essential-extensions.com.
Returns & Exchanges
10. What is your return policy?
We accept returns within 14 days of delivery for unused and unopened products. Hair extensions and clearance items are final sale. See our Shipping & Returns Policy for full details.
11. How do I start a return?
Email info@essential-extensions.com with your order number, and we’ll guide you through the return process.
12. Do you offer exchanges?
At this time, we do not offer direct exchanges. If you need a different item, return your product for a refund and place a new order.
Hair Extensions & Product Care
13. What types of hair extensions do you offer?
We offer a variety of high-quality hair extensions, including clip-ins, tape-ins, and wefts.
14. How long do Essential Extensions last?
With proper care, our extensions can last [X-Y months] depending on usage and maintenance.
15. Can I color or style my hair extensions?
Yes! Our extensions are 100% real human hair and can be heat-styled or dyed. However, we recommend consulting a professional stylist before coloring.
16. How do I take care of my extensions?
For best results:
✅ Use sulfate-free shampoo & conditioner
✅ Store extensions properly when not in use
✅ Minimize heat styling
✅ Avoid excessive washing
For full care tips, check out our Care & Styling Guide.
Stylist & Wholesale Questions
17. Do you offer special pricing for hairstylists or salons?
Yes! Licensed stylists can apply for our Stylist Pricing Program, which provides exclusive discounts on our products.
To apply:
- Submit your valid cosmetology license via our Stylist Pricing Registration Form.
- Once approved, you'll receive access to exclusive pricing on all hair extensions.
- Shop with your stylist account to unlock discounted rates.
For more details, visit our Stylist Pricing page.
18. Do you offer wholesale options?
At this time, we do not offer wholesale purchases.
Customer Support
19. How do I contact Essential Extensions?
Our customer service team is available via email at info@essential-extensions.com. We aim to respond within 24-48 business hours.
20. What are your business hours?
We operate Monday – Friday from [X:XX AM – X:XX PM] (MST).
Let me know if you need any refinements! 😊